Most people who carry the herpes virus are asymptomatic, meaning they have no obvious or visible symptoms. Some people have mild herpes symptoms that can be mistaken for other skin conditions, like pimples or ingrown hairs.

If you’re experiencing small blister-like sores on or around the genitals, this is a sign you may be experiencing a herpes outbreak. An outbreak may be itchy, painful, and accompanied by flu-like symptoms (fever and body aches), a burning sensation when urinating, and fatigue.

Whether you’re asymptomatic or not, the only way to know if you carry the herpes virus is by visiting your doctor for assessment.

Stagger clinicians provide the highest standard of healthcare, and since text-based consults do not provide our medical team with enough information to determine whether you have HSV-2, unfortunately they can only offer prescriptions and treatments to patients who have already been diagnosed with HSV-2 by another doctor.

Our platform aims to simplify healthcare for those who are already on HSV-2 medication. If you believe you have Herpes Simplex Virus, visit your local GP for assessment. 

Our clinicians provide the highest standard of healthcare, which means that each patient is assessed on an individual basis. If our doctor determines that it is not safe for you to be prescribed a treatment for Herpes Simplex Virus (HSV-2), or believes that you should visit another GP in person to be further assessed, you will not be issued a prescription and they will provide you with some recommendations on next steps. For example, if you have not been previously diagnosed by a GP as having HSV-2 our clinicians will no be able to issue you a prescription due to the lack of information available in a text-based consult. If this occurs, your consult fee will be fully refunded.

If you have not been previously diagnosed as having HSV-2, we recommend you visit your local GP, as we will not be able to correctly assess via an online consult. Symptoms for genital herpes typically include a group of itchy or painful blisters in your genital area, which break and turn into sores. You may also experience burning when you urinate, trouble urinating, itching, pain around your genitals. With HSV-2 you can also experience flu-like symptoms such as swollen glands, fever, chills, headache or feeling achy and tired.

Once your treatment has been paid for, we will ship with express delivery to anywhere in Australia, meaning your package should arrive within 1-3 days. Your product is shipped in an Australia Post package, which means it will be completely discreet.

Your order is sent within 1 day of purchase from our partner pharmacy based in Australia, all orders are sent in a discreet box with an unmarked outer bag.

Yes, as part of joining Stagger, we will handle your repeat deliveries to ensure that you never miss one. If you ever wish to stop receiving your treatment, just cancel in the patient platform, or alternatively email [email protected]