Explore Guides & Articles

Blog
Guides

Any questions?

FAQs
Support

We’re here for you

Support
Feedback

How it works

We’ve designed a healthcare platform centred around your life. With online doctor consultations, fully managed treatments, and fast delivery to your door, we enable personalised healthcare for a better life.

1 Answer some simple questions

Use our online form any time of day to tell us about yourself & the support you need.

2 Our Australian-based doctors review your answers online

They’ll advise what treatment is right for you via secure messaging in your Stagger portal.

3 We’ll deliver treatments to your door

If prescribed, we’ll express post your treatments straight to your door every time they’re due.

FAQs

How much does the doctor consultation cost?

The doctor’s consultation is currently free, therefore, you only have to pay the cost of your medication.

Am I guaranteed a prescription (where required) and treatment?

Stagger doctors provide the highest standard of healthcare, assessing each patient on an individual basis. If our medical team determines a potential risk related to a specific prescription or treatment, it will not be issued.

Our team will provide recommendations for next steps, including in-person GP visits for further assessment. If this occurs, any fees you’ve paid will be refunded (for prescription-based treatments).

How long until a doctor or pharmacist responds?

A Stagger doctor or pharmacist (where appropriate) will review your assessment and respond within 24-hours. In most cases, you’ll hear from them sooner than this.

Can I cancel at any time?

Yes, you can cancel at any time. However, given there are no ongoing annual fees, we suggest delaying any remaining repeats you have for future use, if required.

Do you handle my repeats?

Yes! When you organise your healthcare with Stagger, consider your repeats handled. We’ll ensure you never miss a repeat.

How fast will my treatment be delivered and how is it packaged?

Your order is sent within 1 day of purchase from our partner pharmacy based in Australia, all orders are sent in a discreet box with an unmarked outer bag.

Can’t find what you need?

Take a look at our full FAQs here or contact us with your questions.

View All