Acne occurs when dead skin cells and oil clog hair follicles on the skin, causing bacteria to multiply and inflame. There are many types of acne, including whiteheads, blackheads, pimples, and cysts. Acne can present as occasional mild breakouts, or severe, painful chronic acne. [2]

Our medical team have extensive knowledge and experience in prescribing acne treatments. They only use ingredients they know and trust. These include prescription retinoids, hyaluronic acid, topical antibiotics, niacinamide, and azelaic acid.

The best acne treatment for you is dependent on your skin type, skin concerns, and the root cause of your acne. Mild or occasional breakouts can often be treated with over-the-counter pharmacy products. [2] Recurring mild to moderate acne may require a prescription topical treatment, such as topical antibiotics or retinoids. Treatment for severe acne may require oral antibiotics or retinoids. Skin that is sensitive or prone to conditions like eczema or rosacea will require extra caution.

Stagger clinicians work with you to determine the best acne treatment for your specific skin type and concerns.

With Stagger, taking care of your skin is simple. Our medical team will provide instructions specific to your prescription upon approval.  

As a general guide, once your acne treatment has been delivered to your door:

• Apply your acne treatment once daily in the evening, after cleansing and before moisturising. Make sure you wash your hands well after applying.
• Due to the potent ingredients in your acne treatment, we recommend starting with a staggered application schedule – every second or third evening before building up to daily usage.
• You should start seeing improvements in just weeks, with full results visible after 3 months.

Stagger clinicians work with you to determine the best acne treatment for your specific skin type and concerns.

If you notice a reaction to the acne treatment you’ve been prescribed, immediately stop using the treatment and consult with one of our clinicians for further investigation. You can start a consult with a member of the medical team via the patient portal.

Stagger clinicians provide the highest standard of healthcare, assessing each patient on an individual basis. If our medical team determines a potential risk related to a specific acne treatment, or your acne symptoms appear different to standard acne, treatment will not be issued. Your clinician may provide recommendations for next steps, including in-person GP visits for further assessment.

Stagger clinicians are committed to providing the highest standard of care. To prescribe you the best acne treatment for your skin, our medical team will require photos of your skin, but don’t worry, confidentiality will always be maintained. You can upload your photos via the patient portal once you’ve completed your initial assessment. 

A Stagger clinician will review your assessment within 4-hours. In most cases, they’ll respond sooner than this.

Stagger consultations have a one-off cost of $35. If you’re prescribed acne treatment, the cost is $40 per month. We’ll express post your acne treatment each month, so you’ll never run out. You can cancel, pause, or delay your acne treatment at any time without cancellation fee. 

Once you’ve paid for your acne treatment, we’ll express post it to anywhere in Australia. Your treatment will be packaged in discreet Australia Post packaging and should arrive within 1-3 days.

With Stagger, consider your repeats handled. We’ll express post your treatment each month, so you’ll never run out.

Of course! Our online platform enables ongoing support whenever you need it. To chat with your clinician, log into your profile, head to the ‘Products’ tab and select ‘Manage Treatment’. This is where you can message your medical team.

Our team is also available at [email protected]. Drop us a line, anytime.