Frequently Asked Questions

Am I guaranteed a prescription (where required) and treatment?

Our doctors provide the highest standard of healthcare, which means that each patient is assessed on an individual basis. If our doctor or pharmacist determines that it is not safe for you to receive a specific prescription or treatment, it will not be issued. Our doctor or pharmacist will provide you with some recommendations on next steps, including visiting another GP in person for further assessment. 

If you pay for a doctor’s consultation and then no script is granted, your consultation fee will be refunded in full.

How much does the doctor's consultation cost?

There is a one-off $25 doctors consultation fee that’s only payable if you’re issued a prescription. No need to enter any kind of payment details upon sign up.

How long until a doctor or pharmacist responds?

A doctor or pharmacist (where appropriate) will review your assessment and respond within 24 hours. In most cases it will be much sooner than this.

Do you have a membership fee?

No, there is no ongoing membership fee. You only ever pay for your doctor’s consultation (if needed) and your medication.

Can I cancel at any time?

Yes, you can cancel at any time! However given there are no ongoing or annual fees, it’s best to delay any repeats if you don’t yet require them so you can use them later on!

Do you handle my repeats?

You bet! As part of joining Stagger, we will handle your repeat deliveries (where required) to ensure that you never miss one.

How does my order ship?

We’re Aussie owned so your orders ship within 1–3 days of your doctor’s consultation from our partner pharmacy, coming discreetly in a box with an unmarked outer bag. All orders include free express shipping.

How do I order once a doctor issues my script?

You will receive an email and an SMS from us with a link that will let you purchase your treatment. Once you log in, just head to the notifications tab and you will be able to order.

Can I speak to my doctor at any time?

Of course! If you log into your profile and head to the ‘Products’ tab, you will see a ‘Manage Treatment’ button. Click this and you’ll see the ability to send a message to your doctor. If you’re having any issues, just drop us a line at help@stagger.com.au

I'm due for a repeat but don't require one yet!

You can delay your repeats any time, for as long as you wish. Head to the ‘Products’ tab in your profile and click the ‘Manage Treatment’ button. From here you’ll be able to delay your repeat. Alternately, reach out to help@stagger.com.au and we’ll be happy to assist!

I need a repeat but I'm not due for one yet!

Just head to the ‘Products’ tab of your profile and click ‘Manage Treatment’. You will be able to order a repeat.

How does ED treatment work on Stagger?

Stagger uses a secure, digital health platform to provide a discreet, convenient, and affordable way for you to receive erectile dysfunction treatment from an Australian GP – all without leaving the couch! Complete the online questionnaire and our GPs will determine if you’re a candidate for ED treatment.

What treatment for ED do you offer on Stagger?

The Royal Australian College of General Practitioners states that “The most common first-line therapy is a PDE5 inhibitor” – so this is what Stagger provides.

Our Aussie GPs prescribe the most common PDE-5 oral medications.

When / how often do I need to take ED medication?

If you take your ED medication too soon before sex, it might not ‘kick in’ quickly enough and you could be left with an awkward situation where the drug isn’t quite fully active when you need it most.

It’s recommended that ED medication should be taken 1-2 hours before sexual activity.

Remember, please follow the directions as prescribed by your doctor.

Is ED medication effective?

On average, 82% of patients reported an improvement in their erections using PDE-5 inhibitors.

Oral ED medication is generally considered extremely effective, and studies show it works on the majority of men. But ED medication doesn’t work for everyone. It’s important to note that everyone’s reaction to a medication is unique.

Your Stagger GP may recommend trying the medication multiple times under different circumstances. They may also increase your dose, depending on your reaction to the medication and any side effects. If you’ve been prescribed ED medication with Stagger, please contact your doctor through your portal in the products tab if you have any questions.

What happens if the ED treatment does not work?

After you take ED medication, it can take anywhere from 15 minutes to approximately one hour to start working. It’s not an instant reaction (as much as we’d like it to be).

If medications like PDE-5 inhibitors don’t seem to work for you, that’s completely fine and nothing to worry about. There are other treatments available that may be able to improve your erectile function and allow you to enjoy a satisfying sex life.

Some of the most common alternative treatments for ED include the following:

  • Injectable ED medications
  • Urethral suppositories
  • Vacuum constriction devices (penis pumps)
  • Penile implants

If you’re finding the ED medication is not working, speak to your healthcare professional who can further investigate potential underlying medical issues that could be causing your ED.

What are the risks / potential side effects of ED treatments?

Because most ED drugs work similarly, they also have similar side effects. These side effects typically occur while the medications are active in the body, although in some cases it’s possible for the side effects of ED medication to last for slightly longer than the drug itself.

Commonly reported side effects of ED drugs are:

  • Mild headaches, which are associated with all ED drugs.
  • Dizziness. The dizziness from ED medication is typically not severe, but it can potentially lead to discomfort and fainting in people with underlying health conditions such as cardiovascular conditions
  • Muscle aches or back pain
  • Stuffy nose
  • Facial flush, which can range from mild facial redness to bright red skin that looks like it’s affected by a rash – this is generally experienced more with sildenafil.
  • Vision issues, including temporary blurry vision and blue-tinted vision.
  • Digestive issues, ranging from diarrhoea to indigestion and bloating. These are usually temporary and can be made worse by consuming alcohol, caffeine, carbonated drinks, and dairy products.
  • Indigestion

It’s important to pay close attention to these side effects if you have cardiovascular health conditions.

All of the ED medications currently available can cause a mild reduction in your blood pressure levels. This is caused by their effects on smooth muscle tissue and blood flow. This reduction is mild and does not cause any dangerous side effects in healthy men.

If you use nitrates or other medications to treat hypertension, the reduction in blood pressure caused by ED medications can be dangerous.

It’s important you answer honestly and truthfully on your questionnaire to ensure our doctors can provide the best treatment for you.

Can a doctor diagnose erectile dysfunction remotely?

Yes, in most cases. Erectile dysfunction can be diagnosed by a physician based on a patient self-reporting their symptoms and medical history.

Our Aussie GPs ask you questions to evaluate your symptoms and make sure it’s safe and appropriate to prescribe ED medication. They then use your answers to diagnose your condition and create a treatment plan. That’s why it’s vital you answer each question to the best of your knowledge and ensure that every answer in the questionnaire is answered truthful, accurate and thorough.

How much do the treatments cost?

Australian law prevents the advertising of prescription medication costs (and for good reason), which makes this question hard to answer! However, the most expensive treatment our doctors prescribe is $4 a dose.

How does Premature Ejaculation treatment work with Stagger?

Stagger uses a secure, digital health platform to provide a discreet, convenient, and affordable way for you to receive premature ejaculation treatment from an Australian GP – all without leaving the couch!

Our Aussie GPs ask you questions to evaluate your symptoms and make sure it’s safe and appropriate to prescribe PE medication. They then use your answers to diagnose your condition and create a treatment plan. That’s why it’s vital you answer each question to the best of your knowledge and ensure that every answer in the questionnaire is truthful, accurate and thorough.

Your treatment plan will include a great deal of information about P.E. It is important you take the time to read it all.

What treatment for PE do you offer on Stagger?

There are different options that your GP may recommend, depending on your unique health situation. These include the most effective treatments recommended by the RACGP.

The simplest effective treatment is usually the best choice, so your doctor will try to prescribe the medication that is most likely to work well for you. Based on your experience, however, your management may change over time by switching to another medication choice or using a combination of agents. Some men use an oral medication and apply a topical anesthetic that they then cover with a condom. They get the sensations they want, experience the prolonged pleasure of an extended sexual experience, and orgasm at a time both they and a partner find satisfying. For other men, such a combination is overkill. That is why your personal experience is so important.

Our Aussie GPs prescribe the most common PE treatments which include:

  • Selective serotonin reuptake inhibitors, or SSRIs
  • Topical anaesthetics

When / how often do I need to take PE medication?

Your dosage will depend on your doctor’s prescription. Please follow the package directions to ensure you’re using correctly for the best possible outcome.

Is PE medication effective?

Although no single treatment works for everyone, most men can be treated successfully. Just be sure to be honest and stay in contact with your Stagger doctor. There are multiple medications that can be tried, different topical therapies, and varied techniques that can be used alone or in unique combinations. Some people see immediate results. Others will find they need to try a few different methods before finding the right solution. If things don’t go as planned or if you experience an adverse side effect, don’t give up. You have options and we are here to help you find the best solution.

What happens if the PE treatment does not work?

If the treatment prescribed to you doesn’t work, don’t worry! There are many options for treating premature ejaculation. Some of these include…

  • Psychological therapy
  • Behavioural therapy
  • Decreasing penis sensitivity
  • Other medications
  • Natural remedies

If you’re finding the PE treatment is not working, speak to your healthcare professional who can look at other treatment options with you.

What are the risks / potential side effects of PE treatments?

Many side effects of SSRIs are transient and mild, meaning they’ll go away on their own as you get used to the medication. However, some side effects can be persistent. In rare cases, SSRIs can also cause serious, potentially harmful side effects.

Common side effects of SSRIs include:

  • Agitation
  • Anxiety
  • Blurred vision
  • Difficulty reaching orgasm
  • Dizziness
  • Nausea and vomiting
  • Reduced sex drive

Side effects from SSRIs generally improve over time without you needing to change your dosage or consider other medication.

Topical anaesthetic spray used at the recommended dose, have minimal side effects, if non-existent. However, it’s possible to experience side effects if an excessive amount is used. Some of the most common side effects are:

  • Temporary loss of sensitivity, which could lead to difficulty maintaining an erection during foreplay or penetrative sex
  • Skin irritation and/or a burning sensation
  • Excessive numbness due to overuse of the spray

Why can PE and ED be treated with the same medication?

What is most interesting is that ED often is an underlying cause of PE. Sometimes, the same stress that causes either one can cause both. However, ED itself can begin a flow of changes that results in PE. This is because men with ED often attempt to keep themselves erect by vigorously stimulating themselves, and this intense stimulation can inadvertently result in PE. When the erection is supported by these medications, vigorous stimulation is often not needed to maintain an erection. With less vigorous stimulation, men gain more control over the timing of their ejaculation.

How does Hair Loss treatment work with Stagger?

Stagger uses a secure, digital health platform to provide a discreet, convenient, and affordable way for you to receive hair loss treatment from an Australian GP. All without leaving the couch.

Our Aussie GPs ask you questions to evaluate your hair loss and make sure it’s safe and appropriate to prescribe appropriate medication. They then use your answers to diagnose your condition and create a treatment plan. That’s why it’s vital you answer each question to the best of your knowledge and ensure that every answer in the questionnaire is answered truthful, accurate and thorough.

Your treatment plan will include a great deal of information about hair loss. It is important you take the time to read it all.

What treatment for hair loss do you offer on Stagger?

Our doctors may prescribe prescription medication to treat male pattern hair loss (androgenic alopecia). This medication helps patients maintain the hair they have and prevent further loss and possibly regrow some hair in areas where it has been lost.

While prescription treatment has proven successful in reducing further loss, they may also prescribe Minoxidil 5% non-prescription as a topical or capsule treatment, which has been proven as one of the most effective treatments for re-growing your hair.

Your doctor may recommend the use of a prescription medication combined with Minoxidil 5% non-prescription treatment. Remember, your treatment is specially tailored to you, so do not give to anyone else, even if they have the same condition as you.

Is hair loss treatment offered by Stagger effective?

Hair loss treatment can work to preserve hair and possibly even regrow hair. In one study, 90% of men with hair loss who used prescription medication either maintained their hair or saw improvements in hair growth, while about 40 percent of men experience hair regrowth when using Minoxidil 5% non-prescription treatment.

The RACP states that it’s important to emphasize that:

  • no treatment will completely reverse the process
  • the response to treatment is quite variable
  • some people will not respond to particular treatments

What happens if the hair loss treatment does not work?

The most likely reason for treatments not to work is quite simple – consistency. If you stop and start or miss days or doses, as with most medications, your treatment will be less effective. It may even stop working altogether.

If you’ve been using your treatment for 2-4 months with no success, then you may want to consult a doctor. There could be an underlying reason why it hasn’t been effective, so it’s best to get professional medical advice if it does not work for you after a few months of consistent use.

What are the risks / potential side effects of hair loss treatments?

Like almost all medications, there can be side effects. Most of the adverse side effects are mild, although some may have an impact on your quality of life.

Potential side effects include:

  • Decreased sexual desire (low libido)
  • Inability to get or maintain an erection (erectile dysfunction)
  • Pain or discomfort that affects the testicles
  • Problems related to ejaculation, such as decreased ejaculatory volume
  • Changes in mood or depression

If you experience side effects after you start using hair loss treatment, talk to your healthcare provider.

Do I need to provide photos of my hair loss?

No, we don’t require photos to prescribe your treatment. In the questionnaire there are hair loss examples for you to choose from which is the most accurate to your hair loss. It’s important that you answer each question to the best of your knowledge and ensure that every answer in the questionnaire is answered truthful, accurate and thorough.

How long does it take to see results?

Treatment programs can take 3 to 6 months of daily use to start seeing visible changes. It can take up to a year to see maximum results. Like all medications or supplements, results may vary from person to person.

What are the symptoms of a cold sore?

There are usually several stages to a cold sore. Firstly, tingling and itching around the lips for a day or so before a small hard spot appears and blisters erupt. The second stage is small-fluid filled blisters which typically erupt along the border of your lips. Finally these small blisters may merge and then burst, leaving shallow open sores that ooze and crust over.

Am I guaranteed a prescription and cold sore treatment?

Our doctors provide the highest standard of healthcare, which means that each patient is assessed on an individual basis. If the doctor determines that it is not safe for you to be prescribed a treatment for cold sores or that your symptoms appear different to a standard cold sore, they may recommend that you visit another GP in person to be further assessed.

How do I know if I have Herpes Simplex Virus? Can you tell?

Unfortunately we can only offer prescriptions and treatments for patients that have already been diagnosed with HSV-2 by another doctor. As we aim to provide the highest level of healthcare, text-based consults do not provide our doctors with enough information to determine whether you have HSV-2. Our service aims at making things more simple and easy for those that are already on HSV-2 medication. If you believe you have Herpes Simplex Virus, you should visit your local GP for assessment.

What are the symptoms of Herpes Simplex Virus?

If you have not been previously diagnosed as having HSV-2, we recommend you visit your local GP, as we will not be able to correctly assess via an online consult. Symptoms for genital herpes typically include a group of itchy or painful blisters in your genital area, which break and turn into sores. You may also experience burning when you urinate, trouble urinating, itching, pain around your genitals. With HSV-2 you can also experience flu-like symptoms such as swollen glands, fever, chills, headache or feeling achy and tired.

What is Asthma?

Asthma is a chronic condition which affects a person’s airways. It presents as an array of respiratory symptoms like wheezing, shortness of breath, chest tightness and coughing, which ultimately contribute to a reduction in lung function and the ability to breathe effectively.

What are the signs and symptoms of Asthma?

Symptoms include: Coughing, Shortness of breath, Chest tightness, Wheezing

What can trigger asthma?

A wide variety of things can trigger asthmatic reactions. These can include pollen, exercise, smoke, respiratory illness, air pollutants, other irritants (aerosols, perfumes, dust etc.) and more.

What causes Asthma?

The specific cause of asthma remains largely unknown. It is thought a person’s genetics is a contributing factor. Some adults are diagnosed with asthma as children and carry it throughout their lives. However, others can develop asthma over time and be diagnosed as adults. Asthma is thought to generally be a result of continual exposure to certain lifestyle pollutants (such as breathing in fumes that irritate the lungs, or breathing in dust and other irritants) that act as triggers.

What are the treatment options for Asthma?

Asthma is largely treated with inhalers, categorised into two treatments either a “preventer” or a “reliever”, in some cases multiple are required to ensure optimal asthma management is achieved.

How do relievers work?

Relievers are used to relax the muscles in the airways that become contracted and tight and cause the airway to become narrow, which reduces the ability to breathe effectively.

How do preventers work?

Preventers are used to reduce the inflammation and swelling within the airways, ultimately allowing for more effective breathing to take place.

What is Reflux?

Gastro-oesophageal reflux (or ‘Reflux’ as it’s more commonly known) is the process of stomach acid leaking up from the stomach to the oesophagus (food pipe). Reflux is a common condition, with 15-20% of adults experiencing symptoms at least once per week. If you find you are experiencing reflux symptoms more than two times per week or having severe episodes, then you are considered likely to have gastro-oesophageal reflux disease (GORD).

What causes Reflux?

Reflux is generally thought to be related to your diet. However, aspects such as weight, pregnancy, connective tissue disorders, stress, smoking, certain body movements like laying down after a meal, bending over and even some medications can also contribute to experiencing this condition. Reflux/GORD primarily results from either an issue with or a relaxed lower oesophageal sphincter (LOS). This is a muscle situated around the bottom of the oesophagus (food pipe) that aids in keeping the stomach contents from rising back up the oesophagus. The LOS can develop some weakness and subsequently cause it to not close properly, hence symptoms like heartburn can then develop.

What are the treatment options for Reflux?

The medications that are commonly prescribed to manage reflux/GORD are antacids and proton pump inhibitors (PPI’s). Antacids are used to neutralise the stomach acid that causes reflux symptoms and can be in liquid, chewable or tablet form. PPI’s or proton pump inhibitors are also commonly used in the management of symptoms related to reflux or other associated conditions. Proton pump inhibitors work on the cells that line the stomach, reducing the amount of acid being produced.

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