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FAQs

General Questions
How much does the doctor's consultation cost?

The doctor’s consultation is currently free, therefore, you only have to pay the cost of your medication.

Am I guaranteed a prescription (where required) and treatment?

Stagger doctors provide the highest standard of healthcare, assessing each patient on an individual basis. If our medical team determines a potential risk related to a specific prescription or treatment, it will not be issued.

Our team will provide recommendations for next steps, including in-person GP visits for further assessment. If this occurs, any fees you’ve paid will be refunded (for prescription-based treatments).

How long until a doctor or pharmacist responds?

A Stagger doctor or pharmacist (where appropriate) will review your assessment and respond within 24-hours. In most cases, you’ll hear from them sooner than this.

How can treatments be personalised by telehealth?

Your assigned Australian-based doctor will assess you based on the answers you provide to our online questionnaire. Your doctor needs to know about your health (like your medications, lifestyle issues, any prior surgery and medical conditions). They’ll then review everything, determine if you’re a candidate for telemedicine and craft a personalised treatment plan just for you, guided by your background medical information.

Can I cancel at any time?

Yes, you can cancel at any time. However, given there are no ongoing annual fees, we suggest delaying any remaining repeats you have for future use, if required.

Do you handle my repeats?

Yes! When you organise your healthcare with Stagger, consider your repeats handled. We’ll ensure you never miss a repeat.

How does my order ship and how long will it take?

Your order is sent within 1 day of purchase from our partner pharmacy based in Australia, all orders are sent in a discreet box with an unmarked outer bag.

Treatments are shipped for free via express post to anywhere in Australia. You should receive your treatment within 1-3 days.

Managing Your Account
How do I order treatment once my script has been issued?

Once your doctor has issued your prescription, we’ll send an email and SMS with a link to your profile. Log in and head to the notifications tab and you’ll spot the ability to order.

Can I speak to my doctor at any time?

Of course! Our online platform enables ongoing support whenever you need it. To chat with your doctor, log into your profile, head to the ‘My Healthcare Team’ section of your portal. This is where you can message your doctor.

Our team is also available at help@stagger.com.au – drop us a line, anytime.

How do I delay a repeat if I’m not ready for one yet?

You can delay your repeats at any time. Simply log into your profile, head to the ‘treatments’ tab and select ‘Manage Treatment’. From here you’ll see the ability to delay your treatment.

Alternatively, reach out to our team at help@stagger.com.au anytime.

How can I order a repeat early?

To order a repeat early, log into your profile, head to the ‘Products’ tab and select ‘Manage Treatment’. You’ll see the ability to order an early repeat here.

Erectile Dysfunction
How does ED treatment work with Stagger?

Stagger uses a secure, digital health platform to provide a discreet, convenient, and affordable way for you to receive erectile dysfunction treatment from an Australian-based GP. All without leaving the couch. Complete the online questionnaire and our GPs will determine if you’re a candidate for ED treatment.

What treatments does Stagger offer for ED?

The Royal Australian College of General Practitioners states that “The most common first-line therapy is a PDE5 inhibitor” – so this is what Stagger provides.

Our Aussie GPs prescribe the most common PDE-5 oral medications.

When should I take ED medication?

If you take your ED medication too soon before sex, it might not become active quickly enough and you could be left with an awkward situation where the drug isn’t quite fully active when you need it most.
It’s suggested that ED medication should be taken 1-2 hours before sexual activity.
Remember, please follow the directions as prescribed by your doctor.

Is ED medication effective?

On average, 82% of patients reported an improvement in their erections using PDE-5 inhibitors.

Oral ED medication is generally considered extremely effective, and studies show it works on the majority of men. But ED medication doesn’t work for everyone. It’s important to note that everyone’s reaction to a medication is unique.

Your Stagger GP may recommend trying the medication multiple times under different circumstances. They may also increase your dose, depending on your reaction to the medication and any side effects. If you’ve been prescribed ED medication with Stagger, please contact your doctor through your portal in the products tab if you have any questions.

What happens if the ED treatment doesn’t work?

After you take ED medication, it can take anywhere from 15 minutes to approximately one hour to start working. It’s not an instant reaction (as much as we’d like it to be).

If medications like PDE-5 inhibitors don’t seem to work for you, that’s completely fine and nothing to worry about. There are other treatments available that may be able to improve your erectile function and allow you to enjoy a satisfying sex life.

What are the side effects of ED treatments?

Because most ED drugs work similarly, they also have similar side effects. These side effects typically occur while the medications are active in the body, although in some cases it’s possible for the side effects of ED medication to last for slightly longer than the drug itself.

Commonly reported side effects of ED drugs are:

  • Mild headaches, which are associated with all ED drugs.
  • Dizziness. The dizziness from ED medication is typically not severe, but it can potentially lead to discomfort and fainting in people with underlying health conditions such as cardiovascular conditions
  • Muscle aches or back pain
  • Stuffy nose
  • Facial flush, which can range from mild facial redness to bright red skin that looks like it’s affected by a rash
  • Vision issues, including temporary blurry vision and blue-tinted vision.
  • Digestive issues, ranging from diarrhoea to indigestion and bloating. These are usually temporary and can be made worse by consuming alcohol, caffeine, carbonated drinks, and dairy products.
  • Indigestion

It’s important to pay close attention to these side effects if you have cardiovascular health conditions.

All of the ED medications currently available can cause a mild reduction in your blood pressure levels. This is caused by their effects on smooth muscle tissue and blood flow. This reduction is mild and does not cause any dangerous side effects in healthy men.

If you use nitrates or other medications to treat hypertension, the reduction in blood pressure caused by ED medications can be dangerous.

It’s important you answer honestly and truthfully on your questionnaire to ensure our doctors can provide the best treatment for you.

Can a doctor diagnose erectile dysfunction remotely?

Yes, in most cases. Erectile dysfunction can be diagnosed by a physician based on a patient self-reporting their symptoms and medical history.

Our Australian-based GPs ask you questions to evaluate your symptoms and make sure it’s safe and appropriate to prescribe ED medication. They then use your answers to diagnose your condition and create a treatment plan. That’s why it’s vital you answer each question to the best of your knowledge and ensure that every answer in the questionnaire is answered truthful, accurate and thorough.

Premature Ejaculation
How does premature ejaculation treatment work with Stagger?

Stagger uses a secure, digital health platform to provide a discreet, convenient, and affordable way for you to receive premature ejaculation treatment from an Australian GP – all without leaving the couch!

Simply fill out our online questionnaire and one of our Australian-based GPs will review your asnwers and make sure it’s safe and appropriate to prescribe PE medication. It’s vital you answer each question to the best of your knowledge and ensure that every answer in the questionnaire is truthful, accurate and thorough.

Your treatment plan will include a great deal of information about PE. It is important you take the time to read it all.

What treatments does Stagger offer for PE?

There are different options that your GP may recommend, depending on your unique health situation. These include the most effective treatments recommended by the RACGP.

The simplest effective treatment is usually the best choice, so your doctor will try to prescribe the medication that is most likely to work well for you. Based on your experience, however, your management may change over time by switching to another medication choice or using a combination of agents. Some men use an oral medication and apply a topical anesthetic that they then cover with a condom. They get the sensations they want, experience the prolonged pleasure of an extended sexual experience, and orgasm at a time both they and a partner find satisfying. For other men, such a combination is overkill. That is why your personal experience is so important.

Our Aussie GPs prescribe the most common PE treatments which include:

  • Selective serotonin reuptake inhibitors, or SSRIs
  • Topical anaesthetics
When should I take PE medication?

Your dosage will depend on what medication your doctor prescribes. Please follow the package directions to ensure you’re using correctly for the best possible outcome.

Is PE medication effective?

Although no single treatment works for everyone, most men can be treated successfully. Just be sure to be honest and stay in contact with your Stagger doctor. There are multiple medications that can be tried, different topical therapies, and varied techniques that can be used alone or in unique combinations. Some people see immediate results. Others will find they need to try a few different methods before finding the right solution. If things don’t go as planned or if you experience an adverse side effect, don’t give up. You have options and we are here to help you find the best solution.

What happens if the PE treatment doesn't work?

If the treatment prescribed to you doesn’t work, don’t worry! There are many options for treating premature ejaculation.

If you’re finding the PE treatment is not working, speak to your healthcare professional who can look at other treatment options with you.

What are the side effects of PE treatments?

Many side effects of SSRIs are transient and mild, meaning they’ll go away on their own as you get used to the medication. However, some side effects can be persistent. In rare cases, SSRIs can also cause serious, potentially harmful side effects.

Common side effects of SSRIs include:

  • Agitation
  • Anxiety
  • Blurred vision
  • Difficulty reaching orgasm
  • Dizziness
  • Nausea and vomiting
  • Reduced sex drive

Side effects from SSRIs generally improve over time without you needing to change your dosage or consider other medication.

Why can PE and ED be treated using the same medication?

ED often is an underlying cause of PE. Sometimes, the same stress that causes either one can cause both. However, ED itself can begin a flow of changes that results in PE. This is because men with ED often attempt to keep themselves erect by vigorously stimulating themselves, and this intense stimulation can inadvertently result in PE. When the erection is supported by these medications, vigorous stimulation is often not needed to maintain an erection. With less vigorous stimulation, men gain more control over the timing of their ejaculation.

Hair Loss
How does Hair Loss treatment work with Stagger?

Stagger uses a secure, digital health platform to provide a discreet, convenient, and affordable way for you to receive hair loss treatment from an Australian-based GP. All without leaving the couch.

When you complete our online process one of our Australian-based GPs will review your answers from the questionnaire to evaluate your hair loss and make sure it’s safe and appropriate to prescribe appropriate medication. They then use your answers to diagnose your condition and create a treatment plan. That’s why it’s vital you answer each question to the best of your knowledge and ensure that every answer in the questionnaire is answered truthful, accurate and thorough.

Your treatment plan will include a great deal of information about hair loss. It is important you take the time to read it all.

What treatments does Stagger offer for hair loss?

Our doctors may prescribe prescription medication to treat male pattern hair loss (androgenic alopecia). This medication helps patients maintain the hair they have and prevent further loss and possibly regrow some hair in areas where it has been lost.

While prescription treatment has proven successful in reducing further loss, they may also prescribe Minoxidil 5% non-prescription as a topical or capsule treatment, which has been proven as one of the most effective treatments for re-growing your hair.

Your doctor may recommend the use of a prescription medication combined with Minoxidil 5% non-prescription treatment. Remember, your treatment is specially tailored to you, so do not give to anyone else, even if they have the same condition as you.

Is hair loss treatment offered by Stagger effective?

Hair loss treatment can work to preserve hair and possibly even regrow hair. In one study, 90% of men with hair loss who used prescription medication either maintained their hair or saw improvements in hair growth, while about 40 percent of men experience hair regrowth when using Minoxidil 5% non-prescription treatment.

The RACP states that it’s important to emphasize that:

  • no treatment will completely reverse the process
  • the response to treatment is quite variable
  • some people will not respond to particular treatments
What happens if the hair loss treatment doesn't work?

The most likely reason for treatments not to work is quite simple – consistency. If you stop and start or miss days or doses, as with most medications, your treatment will be less effective. It may even stop working altogether.

If you’ve been using your treatment for 2-4 months with no success, then you may want to consult a doctor. There could be an underlying reason why it hasn’t been effective, so it’s best to get professional medical advice if it does not work for you after a few months of consistent use.

What are the side effects of hair loss treatments?

Like almost all medications, there can be side effects. Most of the adverse side effects are mild, although some may have an impact on your quality of life.

Potential side effects include:

  • Decreased sexual desire (low libido)
  • Inability to get or maintain an erection (erectile dysfunction)
  • Pain or discomfort that affects the testicles
  • Problems related to ejaculation, such as decreased ejaculatory volume
  • Changes in mood or depression

If you experience side effects after you start using hair loss treatment, talk to your healthcare provider.

Do I need to provide photos of my hair loss?

No, we don’t require photos to prescribe your treatment. In the questionnaire there are hair loss examples for you to choose from which is the most accurate to your hair loss. It’s important that you answer each question to the best of your knowledge and ensure that every answer in the questionnaire is truthful, accurate and thorough.

How long does it take to see results?

Treatment programs can take 3 to 6 months of daily use to start seeing visible changes. It can take up to a year to see maximum results. Like all medications or supplements, results may vary from person to person.

Acne
What is acne?

Acne occurs when dead skin cells and oil clog hair follicles on the skin, causing bacteria to multiply and inflame. There are many types of acne, including whiteheads, blackheads, pimples, and cysts. Acne can present as occasional mild breakouts, or severe, painful chronic acne.

What kind of acne treatments are available?

Stagger Dermatologists have extensive knowledge and experience in prescribing acne treatments. They only use ingredients they know and trust. These include prescription retinoids, hyaluronic acid, topical antibiotics, niacinamide, and azelaic acid.

What treatment is right for me?

The best acne treatment for you is dependent on your skin type, skin concerns, and the root cause of your acne. Mild or occasional breakouts can often be treated with over-the-counter pharmacy products. Recurring mild to moderate acne may require a prescription topical treatment, such as topical antibiotics or retinoids. Treatment for severe acne may require oral antibiotics or retinoids. Skin that is sensitive or prone to conditions like eczema or rosacea will require extra caution.

Stagger doctors work with you to determine the best acne treatment for your specific skin type and concerns.

How does acne treatment work?

With Stagger, taking care of your skin is simple. Our doctors will provide instructions specific to your prescription upon approval.

As a general guide, once your acne treatment has been delivered to your door:

  • Apply your acne treatment once daily in the evening, after cleansing and before moisturising. Make sure you wash your hands well after applying.
  • Due to the potent ingredients in your acne treatment, we recommend starting with a staggered application schedule – every second or third evening before building up to daily usage.
  • You should start seeing improvements in just weeks, with full results visible after 3 months.

Stagger doctors work with you to determine the best acne treatment for your specific skin type and concerns.

What happens if my skin reacts to the acne treatment I’ve been prescribed?

If you notice a reaction to the acne treatment you’ve been prescribed, immediately stop using the treatment and consult with one of our doctors for further investigation. You can start a consult with a doctor via the patient portal.

Am I guaranteed a prescription and acne treatment?

Stagger doctors provide the highest standard of healthcare, assessing each patient on an individual basis. If our medical team determines a potential risk related to a specific acne treatment, or your acne symptoms appear different to standard acne, treatment will not be issued. Your doctor may provide recommendations for next steps, including in-person GP visits for further assessment.

Do I have to provide photos of my skin?

Stagger doctors are committed to providing the highest standard of care. To prescribe you the best acne treatment for your skin, our doctors will require photos of your skin, but don’t worry, confidentiality will always be maintained. You can upload your photos via the patient portal once you’ve completed your initial assessment.

How long does it take for a doctor to respond?

A Stagger doctor will review your assessment within 4-hours. In most cases, they’ll respond sooner than this.

How much does acne treatment cost?

Your initial doctor’s consultation is free.  If you’re prescribed acne treatment, the cost is $40 per month. We’ll express post your acne treatment each month, so you’ll never run out. You can cancel, pause, or delay your acne treatment at any time without cancellation fee. 

Cold Sores (HSV-1)
What are the symptoms of a cold sore?

There are usually several stages of a cold sore. The first stage involves tingling and itching around the lips for a day or so before a hard spot appears, and blisters erupt. The second stage involves the formation of small fluid-filled blisters along the lining of the lips. Finally, these small blisters may merge and burst, leaving shallow open sores that ooze and eventually crust over.

Am I guaranteed a prescription and cold sore treatment?

Our doctors provide the highest standard of healthcare, which means that each patient is assessed on an individual basis. If the doctor determines that it is not safe for you to be prescribed a treatment for cold sores or that your symptoms appear different to a standard cold sore, they may recommend that you visit another GP in person to be further assessed. If this occurs, your consult fee will be fully refunded.

Reflux
What is reflux?

Gastro-oesophageal reflux, or reflux as it’s commonly known, is the process of stomach acid leaking upwards from the stomach to the oesophagus (food pipe). Reflux is a common condition with 15-20% of adults experiencing symptoms at least once per week. If you find yourself experiencing symptoms of reflux more than two times per week, or having severe episodes, it’s considered likely that you have gastro-oesophageal reflux disease (GORD).

What causes reflux?

The cause of reflux is thought to be related to your diet. However, factors of weight, pregnancy, connective tissue disorder, stress, smoking, certain body movements, bending over, and certain medications can also contribute towards the onset of reflux. GORD is primarily caused by an issue with the lower oesophageal sphincter (LOS), a muscle located at the bottom of the oesophagus (food pipe).

What are the treatment options for reflux?

Commonly prescribed treatment for reflux includes antacids and proton pump inhibitors (PPIs). Antacids work by neutralising the stomach acid that causes reflux, and are available in liquid, chewable, and tablet forms. PPIs work on the cells that line the stomach to reducing acid production.

Sleep
Can I be prescribed stronger sleep treatments?

We cannot provide sleep treatments such as Benzodiazepines (benzos) as they are potentially habit forming drugs. If this is something you think you need, please speak to your GP.

Am I guaranteed a prescription for sleep treatment?

Our doctors provide the highest standard of healthcare, which means that each patient is assessed on an individual basis. If our doctor determines that it is not safe for you to be prescribed a sleep treatment, or believes that you should visit another GP in person to be further assessed, you will not be issued a prescription and they will provide you with some recommendations on next steps.

Asthma
What is asthma?

Asthma is a chronic condition which affects a person’s airways. It presents as an array of respiratory symptoms like wheezing, shortness of breath, chest tightness and coughing, which ultimately contribute to a reduction in lung function and the ability to breathe effectively.

What are the signs and symptoms of asthma?

Symptoms include: Coughing, Shortness of breath, Chest tightness, Wheezing

What can trigger asthma?

Pollen, Exercise, Smoke Respiratory illness’, Air pollutants, Irritants (aerosols, perfumes, dust, etc) and more.

What are the treatment options for asthma?

Asthma is largely treated with inhalers, categorised into two treatments either a “preventer” or a “reliever”, in some cases multiple are required to ensure optimal asthma management is achieved.

How do relievers work?

Relievers are used to relax the muscles in the airways that become contracted and tight and cause the airway to become narrow, which reduces the ability to breathe effectively.

How do preventers work?

Preventers are used to reduce the inflammation and swelling within the airways, ultimately allowing for more effective breathing to take place.

Herpes (HSV-2)

How do I know if I have Herpes Simplex Virus?

Most people who carry the herpes virus are asymptomatic, meaning they have no obvious or visible symptoms. Some people have mild herpes symptoms that can be mistaken for other skin conditions, like pimples or ingrown hairs.

If you’re experiencing small blister-like sores on or around the genitals, this is a sign you may be experiencing a herpes outbreak. An outbreak may be itchy, painful, and accompanied by flu-like symptoms (fever and body aches), a burning sensation when urinating, and fatigue.

Whether you’re asymptomatic or not, the only way to know if you carry the herpes virus is by visiting your doctor for assessment.

Can I receive a first-time HSV-2 treatment script or only repeats?

Stagger doctors provide the highest standard of healthcare, and since text-based consults do not provide our doctors with enough information to determine whether you have HSV-2, unfortunately they can only offer prescriptions and treatments to patients who have already been diagnosed with HSV-2 by another doctor.

Our platform aims to simplify healthcare for those who are already on HSV-2 medication. If you believe you have Herpes Simplex Virus, visit your local GP for assessment.

Am I guaranteed a prescription and the herpes treatment ?

Our doctors provide the highest standard of healthcare, which means that each patient is assessed on an individual basis. If our doctor determines that it is not safe for you to be prescribed a treatment for Herpes Simplex Virus (HSV-2), or believes that you should visit another GP in person to be further assessed, you will not be issued a prescription and they will provide you with some recommendations on next steps. For example, if you have not been previously diagnosed by a GP as having HSV-2 our GPs will no be able to issue you a prescription due to the lack of information available in a text-based consult. If this occurs, your consult fee will be fully refunded.

What are the symptoms of herpes simplex virus?

If you have not been previously diagnosed as having HSV-2, we recommend you visit your local GP, as we will not be able to correctly assess via an online consult. Symptoms for genital herpes typically include a group of itchy or painful blisters in your genital area, which break and turn into sores. You may also experience burning when you urinate, trouble urinating, itching, pain around your genitals. With HSV-2 you can also experience flu-like symptoms such as swollen glands, fever, chills, headache or feeling achy and tired.