feedback and complaints

When we say customer service means a lot to us, we really mean it. Our core mission is to put patients back in control of their health by providing an easier, faster and more convenient way of accessing care and treatment.

Our service is built on delivering the best possible experience, so please let us know if there’s anything you think we could be doing better. It’s your opinion that counts the most, so whatever you’d like to share, please share it.

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Feedback and Complaints Handling Process

To help ensure issues are dealt with as quickly, thoroughly and consistently as possible, we have created the Feedback and Complaints Handling Process shown below.

1. notify us

If you have a complaint, please contact us as soon as you can. A member of our team will get in touch with you when next available to discuss and/or resolve it.

2. Escalate complaint

If the issue is not immediately resolved to your satisfaction, you will be provided with information on how to escalate it to our management.

Legal disclaimer

If your complaint relates your consultation with a Doctor or any other matter for which a Doctor is responsible, we may refer your complaint to the relevant Doctor.

If your complaint relates any matter for which a pharmacy, including the pharmacy recommended by Midnight Health Pty Ltd, is responsible, we may refer your complaint to the relevant pharmacy.

Midnight Health Pty Ltd is not responsible in any way for resolving your complaints against or in relation to a Doctor or any pharmacy.